I had an exceptional experience with FLOCOMS and Dr. Theiss. After consulting with several surgeons who all recommended a total jaw replacement at just 24 years old, I felt overwhelmed and terrified by the thought of such a major surgery.
I decided to schedule a consultation with Dr. Theiss after experiencing poor surgical scheduling, coordination, and overall a lack of professionalism at another practice. From my very first appointment, Dr. Theiss immediately put me at ease. He listened to my concerns, validated my hesitation about undergoing such a drastic procedure at such a young age, and took the time to thoroughly review years of my medical records before developing a detailed surgical plan tailored specifically to my needs.
Thanks to his expertise, I was able to move forward with a less invasive jaw surgery that I felt confident about. Throughout the entire process, Dr. Theiss was incredibly compassionate, patient, and accessible. He always made himself available to answer my questions and address any concerns, which gave me tremendous peace of mind.
The entire team at FLOCOMS was equally outstanding. The scheduling process was seamless, and every member of the office staff was kind, organized, and supportive. During my surgery, Dr. Theiss made sure my family received regular updates from the nurses and staff, which meant so much to all of us.
My recovery has been as smooth as I could have hoped for. At every post-operative visit, Dr. Theiss, Theresa, and the entire team provided exceptional care, guidance, and encouragement, making the recovery process much more manageable.
Now, just three months after surgery, I am breathing better, sleeping better, and feeling so grateful for the outcome. I truly could not have asked for a better experience or a more caring surgical team. I wholeheartedly recommend Dr. Theiss and everyone at FLOCOMS to my friends, family, and anyone seeking exceptional oral and maxillofacial care.
- Gabby Diaz
